Effective Date: 1-October-2024
At Yatri Vista (the “Company,” “we,” “our,” or “us”), your privacy and satisfaction are our priorities. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to protect it when you visit our website or use our services.
By using our website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. Please read this policy carefully to understand how we handle your data.
1. Information We Collect
We collect several types of information to help us improve our services and provide you with the best travel experience:
a. Personal Information
When you book a travel package, sign up for our newsletter, or contact us, we may collect the following personal information:
- Name
- Email address
- Phone number
- Postal address
- Payment information (for bookings)
- Travel preferences and other details required for your booking
b. Non-Personal Information
We also collect non-identifiable information when you interact with our site, including:
- Browser type and version
- IP address
- Time zone settings
- Information about your device (operating system, screen resolution, etc.)
- Usage data such as pages visited, duration of visit, and clicks
2. How We Use Your Information
We use the information we collect for the following purposes:
- Booking and Travel Arrangements: To process your bookings, payments, and communicate with you regarding your travel packages.
- Customer Support: To provide assistance and respond to inquiries.
- Marketing and Communication: To send you newsletters, promotions, and other information that may interest you, provided you’ve given consent.
- Improvement of Services: To enhance and personalize your experience on our site, including website functionality, user interface, and customer service.
- Legal Obligations: To comply with applicable laws and regulations, or to respond to a court order or legal request.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your information with trusted third parties under the following circumstances:
- Third-Party Providers: When you book a travel package, we may share your information with the travel service provider (such as airlines, hotels, tour operators, etc.) to complete your booking.
- Service Providers: We may share your information with vendors who help us run our website, process payments, or send marketing emails.
- Legal Requirements: We may disclose your information to authorities if required by law or to protect our legal rights.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction.
4. No Refunds or Money-Back Guarantee
Please note that Yatri Vista does not process any refunds or provide a money-back guarantee for any travel packages listed on our website. All payments made are final and are governed by the terms and conditions of the third-party service providers from whom you purchase the travel packages. It is your responsibility to review the policies of the third-party providers before making a purchase.
5. Liability Disclaimer and Limited Responsibility
Yatri Vista is solely a listing platform for third-party travel packages. We do not own, manage, or control the travel services that are featured on our website. Our role is limited to forwarding your booking and personal information to the third-party service provider and receiving payment via a commission or subscription basis.
No Liability for Third-Party Actions
Yatri Vista is not responsible or liable for:
- Any scams, fraud, or misconduct that may occur before, during, or after your trip with the third-party service provider.
- Any disruptions, cancellations, or changes made to your travel itinerary by the third-party provider.
- Any damage, injury, loss, or inconvenience experienced as a result of using services booked through our platform.
All risks related to booking and traveling with third-party providers rest solely with you. We recommend performing your due diligence when selecting a provider and understanding the terms and conditions associated with your chosen package.
6. Limitation of Liability
To the fullest extent permitted by law, Yatri Vista and its directors, employees, agents, affiliates, and licensors will not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses resulting from:
- Your use or inability to use our website or services;
- Any third-party services or products purchased through our platform;
- Any unauthorized access or alteration of your transmissions or data;
- Any conduct or content of any third party on the website.
In no event shall Yatri Vista’s total liability to you exceed the total amount paid by you to us for the applicable travel package that gave rise to the dispute.
7. Dispute Resolution
Any disputes arising out of or relating to this Privacy Policy, your use of our website, or services must be resolved as follows:
a. Informal Resolution
We encourage you to first contact us directly to resolve any issue or concern. You can reach us at [Insert Contact Email], and we will attempt to resolve your dispute in good faith.
b. Arbitration
If a dispute cannot be resolved informally, you agree to resolve any dispute or claim through binding arbitration in accordance with the rules of the Mumbai Centre for International Arbitration (MCIA), and not in court. Arbitration will take place in Mumbai, Maharashtra, unless otherwise agreed by both parties.
c. Class Action Waiver
You agree to resolve any disputes with us individually and not as part of any class action, representative action, or collective proceeding.
d. Exceptions to Arbitration
We may seek injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property rights or prevent any violation of this Privacy Policy that may cause immediate harm.
8. Governing Law and Jurisdiction
This Privacy Policy and any disputes arising out of or related to the use of our website, services, or content shall be governed by and construed in accordance with the laws of India. You consent to the exclusive jurisdiction and venue of the courts in Mumbai, Maharashtra for any legal proceedings that are not subject to arbitration.
9. Third-Party Links and Content
Our website may contain links to third-party websites or services (such as those of travel package providers). We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your experience on our website. Cookies help us:
- Remember your preferences
- Analyze website traffic and usage
- Deliver targeted advertisements
You can disable cookies in your browser settings, but doing so may affect your experience on our site.
11. Data Security
We take the security of your personal information seriously and implement industry-standard measures to protect it. However, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute security.
12. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request to correct inaccurate or incomplete data.
- Deletion: Request to delete your personal data, subject to certain conditions.
- Objection to Processing: Object to the processing of your data for marketing purposes.
- Data Portability: Request a copy of your personal data in a machine-readable format.
To exercise any of these rights, please contact us at [Insert Contact Email].
13. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information.
14. International Data Transfers
If you are accessing our website from outside the country in which we operate, please note that your information may be transferred to, and processed in, a different country. We ensure that any such transfers comply with applicable data protection laws.
15. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected with the updated “Effective Date” at the top of this page. Please review this policy periodically to stay informed about how we handle your data.
16. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Yatri Vista
Email: yatrivista@gmail.com
Phone: +91 93242 37928
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Suggested text: Visitor comments may be checked through an automated spam detection service.